Customer Service Coordinator


Shibuya Hoppmann Corporation, a global manufacturer of automated packaging machinery, is looking for a Customer Service Coordinator in our Manassas, VA facility. This position is focused on providing excellent customer support involving both spare parts procurement and delivery and in arranging service and technical support.


  • Provide timely professional phone, e-mail and internet communications for service and/or spare parts needs. Must be comfortable on phone.
  • Obtain updated costs and lead times from suppliers and parent organization and promptly and accurately provide quotations to customers.
  • Provide procurement support in obtaining needed spare parts and supplies.
  • Coordinate travel arrangements and assist in scheduling for service technicians/engineers.
  • Provide service and spare part processing via Microsoft based systems.
  • Assist with import/export paperwork.
  • Update customers with order status.
  • Assist with shipping/receiving, invoicing and trip/expense report processing for service/spares related items.
  • Assist with inventory control.


  • Must be comfortable, willing and able to proficiently engage with customers, suppliers and associates in person, on phone, via e-mail, internet, formal correspondence, etc.
  • Must be flexible and adaptive in response to customer needs.
  • Be familiar and proficient in working with Microsoft products. ERP experience a plus.
  • Be comfortable working with global customers/suppliers. Japanese language a plus, but not required.
  • Be organized, detail oriented and be a team player.
  • Be responsible and accountable.
  • Customer Service experience preferred.
  • Must pass background check and pre-employment physical including drug screen.

Initial Compensation:

$16 to $21/hour, eligible for overtime

Full Time Employee Benefits

Full time employee benefits include medical insurance, dental insurance, 401k plan, life insurance, long term & short term disability insurance, paid vacation and holidays.

All new hires are subject to a pre-employment background check, credit check, and a pre-employment physical (including drug & alcohol screening).

For consideration, please send cover letter and resume to:

E-mail: (preferred)

or to:
Shibuya Hoppmann Corporation
Attn: Human Resources Manager
7849 Coppermine Drive
Manassas, Virginia 20109